FAQ

If your place nation can't bid item, Please contact us , we help you solve your problems. We only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. This is an international shipment. Item will be couriered from China to your address. We may fold the gown inside out to protect the beading or lacing. We will put the gown in a courier bag. Steam press is recommended after international transportation. Item will be couriered from China to your address. (shipping dress about 7-13 days) If you want change urgency shipping method ,please contact me before you win the item. International Buyers - Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
1. We must check the size and confirm the item well before delivery the items. If you find any question please contact us within 48 hours after you received your items. 2. We appreciate your patience & understanding. If you don satisfied with the dress or service. Please let us know before you leave neutral or negative feedback, and we will try our best to make a solution.(*If buyer who leave neutral or negative feedback she/he will not enjoy our Return Policy*). 3. If the dress not fit you, you can sent the item back within 7 days , we can make a full refund to you (not include postage), the postage is for the buyer account , and we can make a exchanged dress for you free of charge. 4. Brand new condition (no smoke scents, no makeup stains, no alterations).
make time: 10-15 day shipping all around the world dress about 7-10 days (DHL,UPS,SFEXPRESS,JCEX..) If the time is urgent, I will give you an emergency. Please contact me!You need dress at the latest delivery date: _____
1. During long-term transportation, wedding dress maybe folded and extrusion, and a little wrinkle and out of shape is normal, we suggest that you can use flatiron to iron it, after that the wedding dress will restore its original beauty, but the flatiron temperature should not be too high. 2. If you buy a petticoat, you need special training to fold it. You can also use a rope to fasten it or remove the bones of the petticoat, when you wear it you can put them together. 3. After your wedding ceremony, if you want to wash your wedding dress we suggest that you had better to the professional laundry, so that it could keep its original shape. 4. If some part of the wedding dress are dirty, you had better wash it in a gentle neutral detergent and wash it by your hand, you had better wash it as gentle as possible in order not to rub down the embellish on the dress. 5. Never use washing machine to dry the wedding dress
If you want custom made dress, please tell your measurements to us. (1) Full Bust : ___ inch (2) Waist : ____ inch (3) Hips : ____ inch (4) Shoulder : ____ inch (5) Arm Length :___ inch (6) Outer Leg :___ inch (7) Hollow to Hem :___ inch (8) Height :___inch We will add 5cm shoes height into the floor length dress and dress with train. Please let me know if you don't need this. If the dress have the straps or the sleeves,we still need the following sizes: (6)Armseye: __inch (7)Bicep:__inch (8)Shoulder to Bust:__inch (9)You need dress at the latest delivery date: _____ (10)Dress color =________picture dress color(other color you can choose number from my color chart )